Product
Use pingo.
The ready-made platform for AI customer service. Set up fast, no technical skills needed.
- Chat, phone, email and social media
- Your own knowledge base, team approvals
- Insights every morning
AI customer service · pingo
Answers in seconds.On every channel.
With pingo, AI answers routine questions on chat, phone, email and social media, around the clock and only from your approved knowledge. Everything else reaches your team with the full context.
- of requests resolved automatically
92%
of requests resolved automatically
- available, weekends included
24/7
available, weekends included
- knowledge base for every channel
1
knowledge base for every channel
Channels
All requests.One system.
Whether your customers message, comment or call: everything comes together in one place.
Chat
Answers visitor questions on your website instantly, day and night.
Phone
Answers calls and summarises every conversation, including the caller's mood.
Email
Sorts incoming mail by topic and prepares a reply.
Social media
Answers messages and comments on WhatsApp, Instagram and more.
Connected to the channels and tools you already use
- TikTok
- Shopify
- Phone
- and more
How it works
Three steps tofaster answers.
1
Store your knowledge once
Add answers, FAQs and documents once. The AI answers only from them and never invents anything.
2
The AI suggests replies
Every request gets a draft in your tone, with a score showing how confident the AI is.
3
Your team stays in control
If the reply fits, one click sends it. What the AI can't solve goes to your team with all the details.
Safety
Hand it over.Keep control.
No leap into the unknown: the AI only works with what you approve.
Approved knowledge only
GDPR-compliant
Handoff with context
Everything documented
Learns from corrections
Real-time dashboards
Insights
Your customer service isyour best market research.
Every request tells you something about your products, prices and purchase barriers. pingo analyses every conversation, so marketing, product and sales know the next morning, not next quarter.
- Which topics are growing
- How customer mood develops
- Which problems are escalating
- Which products get praise or complaints
- Why prospects don't buy
- Which return reasons keep coming up
Two ways
Start right away orbuild it custom.
pingo is our own product. If your customer service has special requirements, we extend it with you.
Custom
Extend it with aiworx.
For companies with their own systems and processes. We connect pingo and automate what happens behind it.
- Integration with ERP, CRM or SAP
- Your own processes like returns or refunds
- Support from pilot to operation
What Our Clients are Saying
Our solutions are already being successfully implemented by our clients.
„The fully integrated chat assistant in customer service, equipped with analytics, significantly alleviates our team's workload and ensures higher customer satisfaction.“
Angelica Conraths
Founder @ fembites
Guides & practice
More on this topicfrom our blog.
AI Voice Assistant: How AI Phone Support Works in Customer Service
What an AI voice assistant handles on the phone, how it differs from old-style voicebots and how to introduce AI phone support safely in 5 steps.
AI Customer Service Software: What Matters When You Choose One
Which features AI customer service software really needs, which mistakes to avoid and how pingo resolves requests on every channel.
AI Shopify Chatbot: How prepmymeal Automates 75% of Support Tickets
How prepmymeal uses an AI chatbot in Shopify to resolve order status, returns and product questions automatically: 75% fewer manual tickets, 50% lower support costs.
Frequently asked questions
What is pingo?
pingo is our platform for AI customer service. It answers requests on chat, phone, email and social media, around the clock and only from your approved knowledge.
How are pingo and aiworx related?
pingo is a product by aiworx. It builds on our experience from many customer service projects. For special requirements, we extend pingo with you.
Does the AI make up answers?
No. pingo answers only from your knowledge base and shows its sources. Anything not covered goes to your team.
Do I need technical skills?
No. If you can handle an email inbox, you can work with pingo.
Is pingo GDPR-compliant?
Yes. The processes are built to comply with data protection rules, and every conversation is documented.
What if we have special requirements?
Let's talk in an intro call. We connect your systems and also automate the processes behind your customer service.
