AI for online shops
AI in e-commerce pays off fastest in customer service and content: an assistant answers questions about orders, delivery and returns straight from Shopify, and AI creates product images and copy for new collections. At prepmymeal, this led to 75% fewer manual support tickets.
Retail and fashion brands trust us
Client project
Use cases
From the question before purchase to the supplier invoice. We decide together which workflow comes first, based on ticket volume and effort.
pingo answers questions in the shop chat, by email, on WhatsApp and Instagram, around the clock and only from your approved information and shop data.
AI customer service with pingoCheck the return window, create the exchange, generate the label, trigger the refund. The agent guides the process and connects your systems.
AI automationThe assistant recommends matching products from your range, based on size, occasion or dietary needs, and sounds like your brand while doing it.
Scene images and virtual models for new collections, without planning a shoot for every variant. With our product grace.
Fashion brand caseDescriptions, titles and variants for your shop, marketplaces and social media are created from your product data, in your brand voice and in several languages.
Which questions keep coming up, which return reasons are growing, why do prospects drop off? Conversations are analysed so your shop and range get better.
Product content
For a leading European fashion brand, we built an AI content studio. It creates cut-out product images, scene images, product videos and matching copy. In a virtual model casting, the brand defines type, measurements and style. This project became our product grace, which fashion brands can now use directly.
Integrations
The assistant works with real order data, not just FAQ texts. That is the only way it can answer the most common question: where is my order?
Process & pricing
Step 1
30 min · freeWe look at your most frequent requests and content bottlenecks and show what pays off first.
Step 2
2 to 4 weeks · from €2,500We implement the first workflow, such as order status and returns, and measure how many tickets disappear.
Step 3
ongoing · from €250 / monthThe assistant runs in daily work. We analyse, improve and add further topics.
All prices net, plus VAT. If you want to start right away, you can also use pingo and grace directly as products.
Guides
What an AI voice assistant handles on the phone, how it differs from old-style voicebots and how to introduce AI phone support safely in 5 steps.
Which features AI customer service software really needs, which mistakes to avoid and how pingo resolves requests on every channel.
How prepmymeal uses an AI chatbot in Shopify to resolve order status, returns and product questions automatically: 75% fewer manual tickets, 50% lower support costs.
Usually in customer service, because questions about order status, delivery time and returns repeat constantly and the answers already sit in the shop system. At prepmymeal, manual tickets dropped by 75% this way. Product content and returns workflows often come next.
Yes. The assistant reads orders and shipping status directly from Shopify. We connect other shop systems if they have an interface.
No. It only answers from shop data, shipping information and your approved policies. Anything it can't answer with confidence goes to your team with the full conversation.
Yes, as soon as requests repeat and your team spends noticeable time on them. For a quick start there is pingo as a ready-made product; for your own workflows we build custom solutions.
Before using them, clarify a few points, such as which source material is used and how far AI images themselves are protected. Our article on AI and copyright gives an overview.
A custom pilot starts at €2,500, operation at €250 per month, both net. We give you the exact price after the intro call, once we know your ticket volume and systems.
